Scotiabank

Ed F  

Staff is friendly, but the tellers should tell you before hand how much is the fee before taking that out of your account. After the fee is charged it takes a day or so to come back, so why not to tell you in advance? Account managers rarely replies to emails, you have better luck walking along the sidewalk and seeing someone at the TD Bank than speaking with your own manager.

monira Bari  

Writing to spread awareness of this branch and its heinous employees.

My family appointment with financial advisor Alex Li on May 20th 2020, to apply for a mortgage. We provided all of the necessary information and indicated that the closing date was September 14th 2021. Alex advised us that he would have the documents ready within a week and we left.

I followed up with Alex on May 25th, asking for an update and said he needed PDF versions of my bank statements for proof of the down payment. I provided him with the files and did not hear back. I emailed him again on June 15th, July 1st, and August 3rd asking him what is going on, and he made excuses saying he was either sick and/or on vacation. On September 1st, with only 2 weeks away from my closing the assistant manager Brenda Norwood called me. To my shock she did not even apologize for the inconvenience and told me that Alex had actually moved to the UK and his last day was on August 21st. Further, they magically lost all of our private and confidential documents that we had submitted.

Please think twice before seeking a mortgage from this branch because we have suffered for months because of their lack of customer care and disgusting behaviour.

Pratik Baxi  

I had the pleasure to deal with Sebastien Landry over the phone today. I was trying to figure out a couple of things related to my account from the last 48 hours. I called the 1800 number three times and wasted around 2 hours with no solutions. Once got in touch with Sebastien at the Barrhaven branch he was able to resolve both my concerns in less than 30 minutes.
I will recommend anyone visiting the branch or planning to business at that branch to deal with Sebastien Landry and you wont be disappointed.